Decoding the ‘member experience’

first_img 10SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr continue reading » You’ve most likely heard about the “member experience.”It sounds like a nebulous concept that is someone else’s responsibility. After all, how can one person control the whole member experience for your credit union?Who’s responsible for the member experi­ence, anyway? Isn’t it the CEO? Or the branch manager?But when you think about it, the member experience belongs to all of us.First, let’s define what we’re talk­ing about when we say the “member experience.” It’s how your members interact with the credit union via every touch point: your branches, call center, website, or mobile app.That’s a big world to tackle. And some credit unions believe the member experience comes from people alone.The full member experience involves three distinct elements:last_img read more

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Theft Suspects Arrested on Felony Counterfeiting Charges

first_imgColumbus, IN—Two suspects were arrested when Columbus police officers recovered a stolen license plate along with drugs and counterfeit currency after receiving a suspicious persons report on Thursday evening.  Shortly after 7:00 p.m., CPD officers responded to Target, located at 1865 N. National Road, in regards to two people acting suspiciously inside the store.  The suspects exited the store a short time later and drove off in a dark-colored sport utility vehicle which was stopped by CPD officers.Officers determined that the license plate on the suspects’ vehicle was stolen in Noblesville earlier this year and both occupants of the vehicle were detained.  One of the suspects gave a false name to officers but was later positively identified as John M. Sebastian, 34, of Westfield.  The other suspect was identified as Tawnee F. Lathrop, 29, of Noblesville.While searching the vehicle, officers reportedly located several counterfeit bills in the glove compartment as well as in Lathrop’s purse.  Officers also located methamphetamine along with a scanner/printer, several printer cartridges, and a paper cutter inside the vehicle.Tawnee Lathrop was charged with allegations of Theft, Forgery/Counterfeiting, and Possession of Methamphetamine. John Sebastian was charged with allegations of Theft, False Informing, Forgery/Counterfeiting,  and a Marion County Warrant. The investigation is ongoing.last_img read more

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